Warranty & Returns Policy

  1. Warranty by the Company
    • Subject to the warranty in clause 8.6, and other than any warranty expressly required at law, no warranty, condition or guarantee either express or implied is given by the Company as to the quality, state or condition of any Goods or as to their appearance, content or fitness for any particular purpose except that same shall conform to good practices. The Customer acknowledges that it has relied on its own judgment in purchasing the Goods and/or Services. 
    • Nothing in this Contract affects the Customer’s rights under the Consumer Guarantees Act 1993. If the Customer is acquiring or receiving the Goods and/or Services for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 do not apply.
    • In the case of Goods not manufactured by the Company, any warranty shall be the current warranty provided by the manufacturer of the Goods. The Company will not be liable for anything other than the express conditions specified in the manufacturer’s warranty.
    • If the Company breaches these Terms, the remedies of the Customer shall, at the option of the Company, be limited to repair or replacement of the Goods. Under no circumstances shall the liability of the Company exceed the Price of the Goods.
    • The Company accepts no responsibility or financial liability should it be unable to supply the Goods and/or the Services ordered for any reason.
    • The Company shall provide a 12 month warranty to the Customer (but not to any other person) for the Goods from the date of invoice. If the Customer believes that the Goods are defective, it shall immediately notify the Company. The Company shall, acting reasonably, determine whether the Goods are defective. In the event that the Company accepts that the Goods are defective, replacements shall be provided to the Customer at no additional charge. This warranty is a warranty of replacement only and does not extend to the removal of defective product or installation of new product. In the event of defective Goods being obsolete, unavailable or discontinued, the Company reserves the right to replace the defective Goods with a current offering. No guarantee of interchangeability is offered. Any claim covered by this warranty must be submitted in writing to sales@elitehardware.co.nz along with proof of purchase (invoice) and full details of the defect (including photos) with supporting documentation.
    • The warranty in clause 8.6 does not cover the following:
      • Goods that have been installed incorrectly, exposed to unusual environmental conditions, abused or used in any manner other than their intended purpose;
      • Damage from adverse effects of water and or cleaning agents and wear and tear;
      • Damage to handles supplied by the Company not cared for by the Customer, or by any other person, in accordance with the instructions in the Handle Care document, a copy of which the Customer hereby acknowledges receipt of;
      • Any consequential or incidental damages incurred as a result of incorrect installation; and
      • Alleged defects that are within acceptable industry standards. The Company shall, acting reasonably, determine what are acceptable industry standards.

 

  1. Acceptance of Goods
    • After purchasing the Goods, the Customer must check that it has the correct size and finish. The Company will not be held responsible for incorrect hole drilling and fitting. 

 

  1. Return of Goods
    • A Customer who wishes to return Goods they have purchased may do so within 14 days of the date of the invoice (or, in the case of a Customer who has a credit account with the Company, 90 days from the date of the invoice) and in such circumstances shall be entitled to a full refund provided that the Company is satisfied, in its sole and absolute discretion, that such Goods are still in a saleable condition or that there is a fault with the Goods. Where Goods are being returned due to a fault, the Customer must not damage the Goods any further.
    • Any delivery costs relating to the return of Goods shall be paid by the Customer, including return delivery to the Customer, provided that if a return is due to a shipping mistake, fault or damage to Goods, such costs will be incurred by the Company and will be refunded to the Customer upon receipt of a suitable invoice/receipt showing delivery costs.