Terms & Conditions

Below are Elite Hardware's Terms and Conditions. The use of this website and these Terms and Conditions shall be governed by the laws of New Zealand. These Terms and Conditions apply to every website sale between Elite Hardware (2019) Ltd and their customers. There will be no variations to these terms and conditions unless explicitly stated in writing by Elite Hardware (2019) Ltd.

All prices are displayed in New Zealand dollars and stock sold in New Zealand is inclusive of GST. The name that will appear on cardholder statements is Elite Hardware (2019) Ltd.



While we endeavour to supply correct and accurate information on this website at all times, mistakes, errors or omissions may occur. Elite Hardware (2019) Ltd takes no responsibility for any loss or damage, direct or indirect, resulting from the use or application of information contained on this site.


Product range and availability

All efforts will be made to fulfil any order placed with Elite Hardware (2019) Ltd; however, we accept no responsibility or financial liability should we be unable to supply the goods ordered for any reason.


Freight costs and delivery charges

Where applicable, the cost of freight will be added onto the sale when order is made.

Goods will not be shipped to a customer until payment has been received in full. Confirmation times will vary depending on the method of payment used.


Returns of products/refunds 

Customers have a right to return any goods which are faulty in nature. The following conditions apply to any return of goods.

  • Where goods are being returned due to a fault they must not be damaged any further.

  • Proof of purchase must be provided for the any return of goods.

Any delivery costs to do with the exchange of goods must be taken care of by the customer, including return delivery to the customer.

If a return is due to a shipping mistake, fault or product damage, then the costs will be incurred by Elite Hardware (2019) Ltd. Any costs paid for by the customer in this case will be refunded upon receipt of a suitable invoice/receipt showing delivery costs.


Personal Information

Through conducting its normal business, Elite Hardware (2019) Ltd may collect customer information such as name, address and credit card details.

This information will remain confidential and will be held securely, and will not be disclosed to any third party without written consent of the owner, except in those cases in which this is necessary to carry out the transaction entered into by the customer.


User Note

After purchasing handles from Elite Hardware (2019) Ltd, please check that you have the correct size and finish.

Elite Hardware (2019) Ltd will not be held responsible for incorrect hole drilling and fitting.

Products are subject to change.

Elite Hardware (2019) Ltd holds no responsibility for any errors shown in this publication.

All measurements in millimetres unless otherwise stated.



Elite Hardware 2019 Limited provides a 12-month warranty for its range of products from the date of invoice

In the event a product is found to be defective, replacements will be provided to the purchaser free of charge

Customers have a right to return any goods which are faulty in nature. The following conditions apply to any return of goods.

Warranty Exclusions

The Warranty does not cover the following:

  • Handles that have been installed incorrectly, exposed to unusual environmental conditions, abused or used in any manner other than their intended purpose
  • Damage from adverse effects of water and or cleaning agents nor wear and tear
  • Any consequential or incidental damages incurred as a result of incorrect installation
  • Alleged defects that are within acceptable industry

This warranty is a warranty of replacement only and does not extend to the removal of defective product or installation of new product

In the event of defective handles being obsolete unavailable or discontinued Elite Hardware 2019 limited reserves the right to replace the defective handles with a current offering. No guarantee of interchangeability is offered

Any claim covered by this warranty must be submitted in writing to sales@elitehardware.co.nz along with proof of purchase and full details of the defect   with supporting documentation