Frequently Asked Questions
Where can we see images of handles installed?
Visit our Instagram page @elitehardwareltd, where you can see out handles installed in kitchens, bathrooms, and other household cabinetry & furniture.
Do you have a Showroom?
Our Showroom is situated at Unit 4/56 Hayton Road Wigram Christchurch.
Handles can be purchased from the showroom however we only accept credit card and debit card payments. No cash is held on the premises.
Can handles be powder coated?
Only Matt Chrome handles can be powder coated and this must be done by a professional powder coating company. The handle warranty is not valid if handles are powder coated.
What if the product I want is out of stock?
Please contact us to get an update on stock arrivals, or alternatively, we can help you find something similar.
Delivery times
We deliver New Zealand Wide. All dispatches are Monday to Friday.
If you are not in New Zealand and are wanting to make an order, please contact us here.
DISPATCH BY COURIER COMPANIES
North Island - 2 day delivery
South Island - 1-2 day delivery
Last dispatch 3.30pm daily
DISPATCH BY FREIGHTING COMPANIES (3 metre lengths)
North Island - 4-5 day delivery
South Island - 2-3 day delivery
Last dispatch 2:30pm daily
Do your handles come with screws?
Yes, screws are supplied with our handles.
Do your LED Extrusion come with the lighting ribbon?
No, see your electrician.
Can you cut down the 3-metre Extrusion Profiles?
No, we provide the profile in the full length.
Can I apply for a trade account?
Yes, please email sales@elitehardware.co.nz to request a credit application account form.
Is Elite Hardware 2019 limited a New Zealand owned business?
Yes, we are a New Zealand owned and operated company.
Do your handles have a warranty?
For our full terms & conditions see the main menu.
- Subject to the warranty in clause 8.6, and other than any warranty expressly required at law, no warranty, condition or guarantee either express or implied is given by the Company as to the quality, state or condition of any Goods or as to their appearance, content or fitness for any particular purpose except that same shall conform to good practices. The Customer acknowledges that it has relied on its own judgment in purchasing the Goods and/or Services.
- Nothing in this Contract affects the Customer’s rights under the Consumer Guarantees Act 1993. If the Customer is acquiring or receiving the Goods and/or Services for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 do not apply.
- In the case of Goods not manufactured by the Company, any warranty shall be the current warranty provided by the manufacturer of the Goods. The Company will not be liable for anything other than the express conditions specified in the manufacturer’s warranty.
- If the Company breaches these Terms, the remedies of the Customer shall, at the option of the Company, be limited to repair or replacement of the Goods. Under no circumstances shall the liability of the Company exceed the Price of the Goods.
- The Company accepts no responsibility or financial liability should it be unable to supply the Goods and/or the Services ordered for any reason.
- The Company shall provide a 12 month warranty to the Customer (but not to any other person) for the Goods from the date of invoice. If the Customer believes that the Goods are defective, it shall immediately notify the Company. The Company shall, acting reasonably, determine whether the Goods are defective. In the event that the Company accepts that the Goods are defective, replacements shall be provided to the Customer at no additional charge. This warranty is a warranty of replacement only and does not extend to the removal of defective product or installation of new product. In the event of defective Goods being obsolete, unavailable or discontinued, the Company reserves the right to replace the defective Goods with a current offering. No guarantee of interchangeability is offered. Any claim covered by this warranty must be submitted in writing to sales@elitehardware.co.nz along with proof of purchase (invoice) and full details of the defect (including photos) with supporting documentation.
- The warranty in clause 8.6 does not cover the following:
- Goods that have been installed incorrectly, exposed to unusual environmental conditions, abused or used in any manner other than their intended purpose;
- Damage from adverse effects of water and or cleaning agents and wear and tear;
- Damage to handles supplied by the Company not cared for by the Customer, or by any other person, in accordance with the instructions in the Handle Care document, a copy of which the Customer hereby acknowledges receipt of;
- Any consequential or incidental damages incurred as a result of incorrect installation; and
- Alleged defects that are within acceptable industry standards. The Company shall, acting reasonably, determine what are acceptable industry standards.
Acceptance of Goods
- After purchasing the Goods, the Customer must check that it has the correct size and finish. The Company will not be held responsible for incorrect hole drilling and fitting.